At Apptern, we strive to ensure your experience with our products is smooth and satisfying. This policy explains the steps for returning items, requesting refunds, and your rights as a customer. Our goal is to make the process transparent and straightforward for all users in Hong Kong.

Eligibility for Returns
Products are eligible for return if they are unused, in their original condition, and include all packaging and tags. Items that have been modified, damaged, or worn may not be accepted. To initiate a return, please contact us at info@apptern.com with your order details and reason for the return.

Return Process
Once your return request is approved, Apptern will provide instructions on how to send the product back. Customers are responsible for ensuring items are securely packaged to prevent damage during transit. We recommend using a trackable shipping method for safety and verification purposes.

Refunds
After receiving and inspecting the returned product, we will process a refund. Refunds will be issued through the same payment method used for the original purchase. The timeframe for the refund may vary depending on the payment provider, but we strive to complete the process promptly. Customers will receive notification once the refund is initiated.

Exchanges
Currently, Apptern does not provide direct exchanges. If you wish to receive a different item, we encourage you to return the original product for a refund and place a new order for the desired item.

Damaged or Defective Items
If you receive a product that is defective or damaged, please contact us immediately at info@apptern.com with photos and a description of the issue. Apptern will provide guidance on returning the item and arranging a replacement or refund.

Shipping Costs
Original shipping charges are non-refundable. Customers are responsible for return shipping unless the item is damaged or defective. We recommend keeping proof of postage for all returns to avoid complications.

Data Privacy
In accordance with the Personal Data (Privacy) Ordinance (PDPO) in Hong Kong, any personal data collected during the return process is handled securely. Information is used solely for processing returns, issuing refunds, and communicating regarding your request. Personal data will not be shared with unrelated third parties without your consent.

Timeframe for Returns
Returns must be initiated within a reasonable period after receiving the product. Delays in reporting issues or returning items may affect eligibility for a refund. We encourage customers to inspect products upon receipt to identify any concerns early.

Contact Us
For questions, clarifications, or assistance with returns and refunds, please contact Apptern at info@apptern.com. Our team is ready to guide you through the process and address any concerns.

Policy Updates
Apptern may update this policy occasionally to reflect changes in regulations or internal processes. Customers are encouraged to review this page regularly to stay informed about the current return and refund procedures.